Questions about a sale, a deposit, a withdrawal, gift cards or bills: reach a human and get a straight answer.
First confirm the transaction on the blockchain explorer for the network you sent on. Deposits appear after network confirmation; Bitcoin takes longer than stablecoins. If it is confirmed on chain and still missing in Yesa, email us with the transaction hash.
Most payouts land in seconds, measured across 1,700 payouts. Occasional bank side delays happen; if a withdrawal is pending for more than 30 minutes, email support with the transaction reference from the app.
Email the card details, the amount, and screenshots to support. Gift card reviews are handled by a person, and we reply with a clear outcome.
Include your registered email or phone number and any transaction reference; it cuts the back and forth in half.